Privacy & Cookies

We may collect your name, billing and delivery address, email address, telephone number, order details, payment information, account information, communications with us and technical information about how you use our website.

Payment card information is normally processed securely by our payment providers and is not stored directly by PetBuddy.

We collect information when you place an order, create an account, subscribe to marketing, contact us, enter a promotion, leave a review or use our website.

Some technical information may be collected automatically through cookies and similar technologies.

We use personal information to process and deliver orders, provide customer service, manage returns, prevent fraud, improve our website, comply with legal obligations and send marketing where permitted.

Depending on the purpose, we may process information because it is necessary to fulfil a contract, comply with a legal obligation, pursue a legitimate business interest or because you have given consent.

We may send marketing emails where you have consented or where another lawful basis applies. You can unsubscribe at any time by using the unsubscribe link in an email or contacting us.

We may share information with trusted service providers that help us operate our business, including Shopify, payment providers, delivery companies, email and marketing platforms, analytics providers, professional advisers and technology suppliers.

We only share information where necessary and do not sell your personal information.

Some service providers may process information outside the United Kingdom. Where this happens, appropriate safeguards should be used in accordance with applicable data-protection law.

We retain information only for as long as reasonably necessary for the purpose it was collected, including fulfilling orders, providing support, maintaining business records and meeting legal, tax and accounting requirements.

We use appropriate technical and organisational measures to protect personal information. However, no online system can be guaranteed to be completely secure.

Depending on the circumstances, you may have rights to access, correct, delete, restrict or object to the use of your personal information. You may also have a right to data portability and to withdraw consent.

To exercise a right, contact us using the details on this page. We may need to verify your identity before responding.

Our website and products are intended for adults purchasing products for pets. We do not knowingly collect personal information directly from children.

We may update this notice when our services, suppliers or legal obligations change. The latest version and update date will always appear on this page.

For questions about this privacy notice or how we handle your information, email petbuddyinfo.uk@gmail.com or call 07753 883 444.

You have the right to raise a concern with the Information Commissioner's Office, the UK regulator for data protection. We would appreciate the opportunity to address your concern first.